Last updated: December 2024
This Privacy Policy explains how Event Force collects, uses, and protects your personal information when you use our transportation and event logistics services. We are committed to protecting your privacy and ensuring the security of your personal data.
We collect information you provide directly to us, such as when you create an account, make a booking, or contact us for support. This includes: • Personal information (name, email, phone number) • Booking details (pickup/destination, dates, vehicle preferences) • Payment information (processed securely through encrypted channels) • Communication records (emails, calls, support tickets) • Usage data (website interactions, app usage, preferences)
We use the information we collect to: • Provide and improve our transportation services • Process bookings and payments • Communicate with you about your bookings • Send service updates and promotional offers (with your consent) • Provide customer support • Ensure safety and security • Comply with legal obligations • Analyze usage patterns to improve our services
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances: • With service providers who assist us in operating our business (payment processors, SMS providers) • With drivers and staff who need access to provide services • When required by law or to protect our rights • In case of business transfers or mergers • With your explicit consent
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes: • Encryption of sensitive data in transit and at rest • Regular security assessments and updates • Access controls and authentication measures • Secure payment processing • Staff training on data protection practices
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Generally: • Booking information: 7 years for accounting and legal purposes • Customer support records: 3 years • Marketing data: Until you opt out or 2 years of inactivity • Legal compliance data: As required by applicable laws
You have the following rights regarding your personal information: • Access: Request a copy of your personal data • Rectification: Correct inaccurate or incomplete information • Erasure: Request deletion of your personal data • Portability: Receive your data in a structured format • Objection: Opt out of certain data processing activities • Restriction: Limit how we process your data • Withdraw consent: Revoke consent for marketing communications
We use cookies and similar technologies to: • Remember your preferences and settings • Analyze website traffic and usage patterns • Provide personalized content and advertisements • Ensure website functionality and security You can control cookie settings through your browser, but disabling cookies may affect website functionality.
Our services may integrate with third-party services for: • Payment processing (stripe, PayPal) • SMS notifications (Twilio) • Analytics (Google Analytics) • Maps and navigation (Google Maps) These services have their own privacy policies, and we encourage you to review them.
Your personal information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data during such transfers, including: • Standard contractual clauses • Adequacy decisions by relevant authorities • Binding corporate rules • Your explicit consent where required
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by: • Posting the updated policy on our website • Sending email notifications to registered users • Displaying prominent notices on our services Continued use of our services after changes constitutes acceptance of the updated policy.
If you have any questions about this Privacy Policy or our data practices, please contact us: • Email: privacy@eventforce.sa.com • Phone: +966 59 427 9012 • Address: Riyadh, Saudi Arabia • Data Protection Officer: dpo@eventforce.sa.com We will respond to your inquiry within 30 days.
If you have any questions about this Privacy Policy or how we handle your personal information, please contact our privacy team.
